Transaction Monitoring and Reporting

Transaction monitoring helps participating businesses maintain accurate records, identify unusual activity and manage operational risks.

Your Xnvia Branch Dashboard provides access to transaction information according to your assigned permissions.

Reviewing Transaction Activity

Authorized Branch Users can review available transaction records through the Search Transactions feature.

Depending on the transaction type and available information, records may include:

• Transaction reference.
• Transaction date.
• Transaction type and amount.
• Transaction status.
• Applicable fees and other relevant details.

Your Responsibilities

• Ensure that transactions are processed according to the applicable procedures.
• Review transaction information when required.
• Pay attention to unexpected transaction activity or unusual requests.
• Report discrepancies or suspected irregularities through the appropriate channels.

Reporting Transaction Issues

If you identify an unexpected transaction, incorrect information or another operational issue, contact your Branch Manager or Corporate administrator.

For technical assistance, contact Xnvia Support at support@xnvia.com.

Important

Transaction records and customer information must be handled in accordance with applicable privacy, security and recordkeeping requirements.